Terms and Conditions
Please ensure you have read the terms and conditions BEFORE you book our tours. When you have purchased tickets via our website you and your party are agreeing to the following terms & conditions. AS the person who made the booking you are responsible for advising your party of these terms & conditions. All events attended at the clients risk, no liability accepted by Haunted City Tours or Alone In The Dark Entertainment, Newcastle Ghost Walks.
Please NOTE: By buying a tour or ghost walk ticket for any of Newcastle Ghost Walks, Alone In The Dark Entertainment and Haunted City Tours events you agree to all our terms and conditions.
In these terms we can refer to Newcastle Ghost Walks as any of these following terms such as "us" "our" "we" "Newcastle ghost walks" "haunted city tours" "alone in the dark entertainment" "a.i.t.d.e" "tour guide" "tour company" "ghost walks.
Private bookings can be made for a minimum of 7 people or more. To secure a private tour you must pay the balance in full 14 days prior to the tour date. Dates for private tours are subject to availability. If you need to cancel your tour then we require 7 days written notice & we can arrange a new date or issue a full refund.
Charity event ticket sales are final & no refunds are available as all monies raised are donated to the charity.
If at ANY time during an event the Manager feels for health & safety reasons it is unsafe to continue, they can end the event without notice. Of course we want to avoid this at all costs but on some occasions events that occur can have a serious impact on the customers and staffs well being. The tour guides decision is final. The Manager will give a full explanation why the event has been terminated. No refunds will be given.
We reserve the right to cancel an event without prior notice. We will attempt to give customers 48 hours notice of cancellation where possible. Should Haunted City Tours postpone/cancel an event customers will be automatically transferred to the next available date at the location. They can request a refund or to transfer their booking to another event.
If YOU wish to cancel your booking, we require 14 days written notice of cancellation from the date of the tour/event booked. You will be issued a refund or re-book to another date available. Less than 14 days notice given for cancellation no refund will be issued.
Should you have any issues or complaints regarding an event, you must inform the guide at the event of the issues you have as soon as possible, before the event has ended. If you are unable to speak to the guide during the event please ensure you inform them before you leave the event location. Once you have stated your issues verbally you must follow them up with an email to Newcastle Ghost Walks within 24 hours of the event ending. Your email will be passed to Steve Taylor, Manager of Haunted City Tours for investigation. All details will be kept strictly private and confidential. Any issues raised after 24 hours of the event ending will not be actioned. You MUST inform the Manager on location of any issues you have at the event.
Video, Photographic & EVP Evidence
Haunted City Tours have the rights to any and all photographic, video and EVP evidence captured at any event hosted by Haunted City Tours. We have the right to use any evidence caught by the public in any of our publications or websites.
All content on this website including text, images, video footage and EVP recordings are the property of Haunted City Tours. Content including text, images, video footage and EVP recordings & social network or public website footage captured by Haunted City Tours staff is the property of Haunted City Tours and MAY NOT be used by any other entity. Any source of copyright infringement will be dealt with accordingly by Haunted City Tours and the party involved. Any video footage/images/pictures captured by the customer is copyright to the person who took the footage/picture.
We do allow customers to capture video evidence and photo evidence at all our events, unlike some groups who do not permit this. Before photos, video footage or EVP evidence is posted on any public website such as Facebook or YouTube Haunted City Tours must first review the evidence to ensure it is genuine and has not been enhanced in anyway. Approved video footage, photographic evidence or EVP recordings may only be uploaded by Haunted City Tours NOT the customer.
Customers are not permitted to tag Haunted City Tours in any videos on Facebook or other public websites. Anyone who has tagged Haunted City Tours will be asked to remove the tag and any Haunted City Tours names associated with the footage. ALL video footage evidence must be emailed to Haunted City Tours who will upload to their website and official Facebook group.
Non Disclosure Agreement
When booking for events you may be required to sign a Non Disclosure Agreement prior to attending the event. This a requirement of any event which requires this agreement. Non compliance will result in you not being allowed to attends the event and forfeit any deposits or final balances paid in advance.
Event Terms & Conditions
Please ensure you have read the terms and conditions BEFORE you book our tours. When you have purchased tickets via our website you and your party are agreeing to the following terms & conditions! AS the person who made the booking you are responsible for advising your party of these terms & conditions.
All events attended at the clients risk, no liability accepted by Haunted City Tours or Alone In The Dark Entertainment, Newcastle Ghost Walks.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
The fault of the person(s) affected or any member(s) of his/her party or
The fault of a third party not connected with the provision of your placement which we could not have predicted or avoided or
An event of circumstance which we could not have predicted or avoided even after taking all reasonable care
The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
GETTING THERE ON TIME - When you purchase tickets online or book a private tour we ask you arrive 10 minutes before the start of the tour to allow our tour guide to check you in. Should you be running late you must advise us ASAP on 07525639943. Our tour guides are obligated to wait 20 minutes after the tour was scheduled to start. If after this wait period you do not show you forfeit all monies paid for the tour. We cannot reschedule your booking to another date as prior written notice will not been received.
WE NEED YOUR CONTACT INFORMATION - When you purchase tickets online we ask you provide us with a contact number and the names of all attendees! In the unlikely event the tour you booked is cancelled for what ever reason we would like to give you a call ASAP to advise and unless you provide a contact number we will only be able to contact your by email!
CUSTOMERS AGED 16/18 AND UNDER - Due to the content of our tours we have strict age limits in place. Customers who are 16 years and over are welcome on the Til Death Do Us Part tour, however we will only allow 14/15 years old/s on a tour if they accompanied by an adult who is 18 years and over. The Managers approval must be requested before any bookings can be made. Parents/Accompanying Adults must be aware there is the use of swearing and some content can be graphic on this Til Death Do Us Part Tour. The content will not be changed if minors who attend the tour. We must ensure that any under 16 year old/s are accompanied by a supervising adult on the tour at all times and we must insist this adult is over 18 years of age and responsible for the minors at all times during the tour. We may also request ID before the tour starts, if no ID is provided we have the right to refuse customers on the tour. The Managers decision if final. Under 16 years old may only attend the Til Death Do Us Part tour. ALL others tours are strictly over 18 years of age.
Wheel Chair access and availability - All our tours are ran outdoors and due to the locations involved some parts are not wheelchair accessible. We take you to parts of the city center with cobbled roads, uneven flooring and locations which involve the use of many stairs, due the restrictions in place by the local council some of these places are not suitable for wheelchairs. If you book a PRIVATE TOUR and advise there will be customers who may find the locations a challenge we can try to re-route the tour without losing the locations, however on a PUBLIC tour we are unable to re-route the tour.
Expectant Mothers - As with all our tours they are attended at the client’s risk, no liability accepted by Newcastle Ghost Walks or Haunted City Tours. This being said there are no hard and fast rules to say you cant attend a ghost tour if you are pregnant. We do advise you tell the tour guide upon arrival so we can keep a closer eye on you. During our tours customers can experience things such as dizzy spells, cold spots and/or feeling sick. Should you experience any thing normal or possibly paranormal it may cause you to faint, pass out, black out, generally hit the deck We advise all customers to alert the tour guide should they feel faint or dizzy or sick, and we advise that if you are pregnant and experience this you tell us ASAP. This way we can help remove you from that area, ensure sure your well being. If you feel up to it you can rejoin the tour when you feel fine to do so.
DISRUPTIVE/ABUSIVE/INTOXICATED customers WILL NOT BE TOLERATED ON OUR TOURS - If you or any customer is disruptive, disrespectful or intoxicated you will be asked to politely stop to avoid spoiling the tour for others customers. Should you continue with this behavior you and your entire party will be removed from the tour and forfeit all and any monies paid for this tour or any other tour booked. The tour guides decision if final. You and your party will be banned from attending any future events. WE DO NOT TOLERATE ABUSE TOWARDS OUR STAFF FOR ANY REASON!
PLEASE NOTE GHOST WALKS DO NOT INSIDE THE CASTLE KEEP OR ANY OTHER BUILDING unless advised otherwise
ALL our tours are pre-book only and all booking are to be made online unless prior agreement has been given
We require 48 hours notice to book on ANY tour. In some cases we can accommodate last minute bookings
You must be booked on the tour 10-15 minutes before the tour is about to start and check in with a staff member
All details shown on this website were correct at the time of publishing but subject to change without notice
ALL ghost tours are for over STRICTLY over 16/18 years of age unless prior agreement has been authorized
ALL ghost tours which involve a pub/bar as a location are for over STRICTLY over 18 years of age no exceptions.
Proof of ID may be required for pub tour. No proof No Tour
We also reserve the right to limit the size of the group for guests enjoyment and safety.
We pride ourselves in ensuring all our guests have a safe and enjoyable ghost walk
All tours are for entertainment purposes only. We cannot guarantee you will witness anything paranormal or supernatural
Health & Safety and First Aid qualified personnel are on hand at every event
On Specialist Tours we may increase the number of attendees to 80+ as we may only be able to run the tour on one occasion
On rare occasions we may have to postpone a tour as some tours we require a minimum of 6 people in attendance to run the tour . In this case pre-booked customers will notified by email and phone at least 24 hours prior to the tour. We will offer to transfer customers to the next available tour. If this date is not suitable customers must contact us and request a refund in writing via email.
1. User's Acknowledgment and Acceptance of Terms
2. Description of Services
We make various services available on this site including, but not limited to, Ghost Walks, Ghost Tours, Overnight Ghost Hunts, Haunted Pub Crawls, Extreme Ghost Tours, Victorian Murder Tours, and other like services. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).
3. Registration Data and Privacy
In order to access some of the services on this site, you will be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data ("Registration Data"), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
4. Conduct on Site
Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive service that may be available to you on or through this site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content -- including text, communications, software, images, sounds, data, or other information -- that:
a. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
b. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
c. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
d. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
e. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
f. impersonates any person or entity, including any of our employees or representatives.
In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the site may be available to you or other authorized users of the site. You shall not interfere with anyone else?s use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability.
You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
5. Third Party Sites and Information
This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.
6. Intellectual Property Information
Copyright (c) 30 October 2007 Haunted City Tours All Rights Reserved 2020.
Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See "User’s Materials" below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.
7. Unauthorized Use of Materials
Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance.
We respect the intellectual property of others, and we ask you to do the same. If you or any user of this site believes its copyright, trademark or other property rights have been infringed by a posting on this site, you or the user should send notification to our Designated Agent (as identified below) immediately. To be effective, the notification must include:
1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon or other information sufficient to specify the copyrighted work being infringed).
2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above.
3. Provide information reasonably sufficient to permit us to contact you (email address is preferred).
4. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
5. Include the following statement: "I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law."
6. Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
7. Sign the paper.
8. Send the written communication to the following email address:
Designated Agent for Claimed Infringement: John J Taylor
Contact: Haunted City Tours
You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.
8. Disclaimer of Warranties
ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
Through your use of the site, you may have the opportunities to engage in commercial transactions with other users and vendors. You acknowledge that all transactions relating to any merchandise or services offered by any party, including, but not limited to the purchase terms, payment terms, warranties, guarantees, maintenance and delivery terms relating to such transactions, are agreed to solely between the seller or purchaser of such merchandize and services and you. WE MAKE NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH, OR IN CONNECTION WITH THIS SITE, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY PRODUCTS, SERVICES, MATERIALS, OR INFORMATION AVAILABLE ON OR THROUGH THIS SITE FROM A THIRD PARTY IS PROVIDED SOLELY BY SUCH THIRD PARTY, AND NOT BY US OR ANY OTHER OF OUR AFFILIATES.
You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.
You understand and agree that the services available on this site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
9. Limitation of Liability
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Upon a request by us, you agree to defend, indemnify, and hold us and our Affiliates harmless from all liabilities, claims, and expenses, including attorneys fees, that arise from your use or misuse of this site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
11. Security and Password
You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made and acts or omissions that occur through the use of your password and account. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account if you do transfer or share your account.
12. Participation in Promotions
From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.
13. E-mail, Messaging, Blogging, and Chat Services
We may make email, messaging, blogging, or chat services (collectively, "Communications") available to users of our site, either directly or through a third-party provider. We make available separate supplemental agreements characterizing the relationship between you and us that, except where expressly noted or contradictory, includes these Terms.
We may employ automated monitoring devices or techniques to protect our users from mass unsolicited communications (also known as "spam") and/or other types of electronic communications that we deem inconsistent with our business purposes. However, such devices or techniques are not perfect, and we will not be responsible for any legitimate communication that is blocked, or for any unsolicited communication that is not blocked.
Mailboxes may have a limited storage capacity. If you exceed the maximum permitted storage space, we may employ automated devices that delete or block email messages that exceed the limit. We will not be responsible for such deleted or blocked messages.
14. International Use
Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.
15. Termination of Use
Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.
16. Governing Law
This site (excluding any linked sites) is controlled by us from our offices within the UK, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of UK, by accessing this site both of us agree that the statutes and laws of the State of UK, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the State of UK with respect to such matters.
All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at a-i-t-d-entertainment.com, if by email, or at Haunted City Tours Paranormal Entertainment if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.
18. Entire Agreement
You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
20. Contact Information